Order Processing Policy

Thank you for shopping with Jordan Breen Art.

Order Confirmation

Once your order has been placed, you will receive an order confirmation email. This confirms that we have received your order. You will receive a second email once your order has been dispatched.

If you do not receive your confirmation email within a few minutes of placing your order, please check your spam or junk folder before contacting us.

Processing Times

Orders are processed within 1–5 business days (Monday–Friday, excluding UK public holidays).

Please note that processing times may be slightly longer during busy periods, including but not limited to:

• Black Friday and Cyber Monday
• Christmas and New Year
• New product launches or collection releases
• Promotional sales and seasonal events

If there is an unexpected delay with your order, we will contact you using the email address provided at checkout.

Order Changes & Cancellations

If you need to amend or cancel your order, please contact us as soon as possible at jordanbreenartist@jordanbreenart.com.

We will do our best to accommodate your request. However, once an order has entered processing or has been dispatched, we are unable to make changes or cancel it.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.

Custom & Made-to-Order Items

Where applicable, custom or personalised items may require additional processing time. Any estimated production times will be communicated on the relevant product page or by email.

Questions

If you have any questions regarding your order, please contact us at:

Email: jordanbreenartist@jordanbreenart.com

Shipping Policy

Thank you for shopping with Jordan Breen Art.

Shipping Information

We offer tracked shipping on all UK and international orders.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Please note that delivery estimates begin after your order has been processed and dispatched, not from the date the order is placed.

UK Shipping

We ship all UK orders using Royal Mail Tracked 24 or Royal Mail Tracked 48.

• Tracked 24 – Estimated delivery within 1 business day after dispatch.
• Tracked 48 – Estimated delivery within 2 business days after dispatch.

Delivery times are estimates provided by Royal Mail and cannot be guaranteed.

International Shipping

All international orders are sent using a fully tracked postal service.

Estimated delivery times vary depending on the destination country and customs processing.

Typical delivery estimates are:

• Europe: 5–10 business days
• United States: 7–14 business days
• Canada: 7–21 business days
• Australia & New Zealand: 10–21 business days

During busy periods, such as Christmas or major sales events, deliveries to the USA, Canada and Australia may take up to 4 weeks.

Customers are responsible for any customs delays outside our control.

Express Shipping

Where available, Express Shipping can be selected during checkout.

Express shipping provides a faster tracked delivery service. Please note that express shipping affects delivery time only and does not reduce the standard order processing time of 1–5 business days.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active.

Customs, Duties & Taxes

International customers may be required to pay customs duties, import taxes or other fees imposed by their country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delivery Delays

While we work hard to dispatch orders promptly, we are not responsible for shipping delays caused by:

• Postal service disruptions
• Customs clearance procedures
• Severe weather
• Industrial action or strikes
• Incorrect delivery addresses supplied by the customer
• Other circumstances beyond our reasonable control

Lost or Delayed Parcels

If you believe your parcel has been lost or is significantly delayed, please contact us at jordanbreenartist@jordanbreenart.com. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Contact

If you have any questions about shipping or delivery, please contact us at:

Email: jordanbreenartist@jordanbreenart.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jordanbreenartist@jordanbreenart.com. Please note that returns will need to be sent to the following address: 6 Firgrove Court, Enniskillen, Co Fermanagh, United Kingdom, BT74 6PY

Customers are responsible for the cost of returning items unless the item is faulty, damaged, or we have sent the wrong item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jordanbreenartist@jordanbreenart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jordanbreenartist@jordanbreenart.com.

We accept [Visa, MasterCard, PayPal, etc.]. All transactions are secure.

For any inquiries, please contact us at Contact@JordanBreenArt.com

someone from our team will be with you as soon as we can